Effective Date: 16 July 2024
1. Our Commitment to Your Privacy
At The Detail Specializt, your trust is the foundation of our business. We are committed to protecting your personal information and being transparent about what information we collect and how we use it. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information and is governed by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Who We Are
This policy applies to The Detail Specializt (ABN: 94 986 678 349), owned and operated by Jayanga “Jay” Induruwe. When we refer to “we”, “us”, or “our” in this policy, we are referring to The Detail Specializt.
3. The Information We Collect
We collect information that is necessary to provide you with our specialised vehicle coating and detailing services. The types of personal information we may collect include:
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Personal Identification Information: Your full name, phone number, and email address.
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Vehicle Information: The make, model, year, and condition of your vehicle.
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Communication Records: Records of our conversations via phone, SMS, email, and social media direct messages.
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Photos and Videos: We take photos and videos of your vehicle before, during, and after our work to document the process, share updates with you, and for our marketing and social media portfolio. We will make every reasonable effort to avoid capturing any personal effects or identifiable information inside your vehicle.
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Website Usage Data: When you visit our website (https://www.thedetailspecializt.com.au/), we may collect non-personally identifiable information such as your IP address, browser type, and browsing patterns to help us improve our website experience.
4. How and Why We Collect Your Information
We collect your personal information directly from you when you:
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Contact us via phone, SMS, or email.
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Submit an enquiry through our website’s contact form.
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Send us a direct message on our social media channels (Instagram, Facebook, TikTok).
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Bring your vehicle to our Clyde studio for an in-person inspection and consultation.
We collect, hold, and use your personal information for the following purposes:
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To provide you with a tailored, accurate quote for our services.
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To book and schedule your vehicle for service at our studio.
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To communicate with you throughout the detailing process, including sending progress photos.
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To register your manufacturer-backed warranty for the coating system applied (e.g., Magnum, Prizm, GTechniq).
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To provide you with your warranty card, logbook, and maintenance guide.
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For our internal administrative records and billing.
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With your consent, for marketing purposes, such as showcasing our work on our website and social media channels.
5. Use of HubSpot CRM
To ensure a seamless and professional experience, we use HubSpot as our Customer Relationship Management (CRM) system. When you make an enquiry, your name, contact details, and vehicle information are captured in HubSpot to help us manage your lead screening, follow-ups, and the entire customer journey efficiently and securely.
6. Disclosure of Personal Information
Your privacy is paramount. We only disclose your personal information to third parties when it is necessary to provide our services to you, and we have your consent. These third parties include:
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Coating Manufacturers: We may need to provide your name and vehicle details to Magnum, Prizm, or GTechniq to register your coating’s official warranty.
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Marketing Partner (Leading Leads): We work with Leading Leads to manage our website and digital advertising. They may have access to anonymised website analytics and, where necessary, lead information from our website forms to assist with our marketing efforts. They are bound by strict confidentiality obligations.
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As Required by Law: We may be required to disclose your information to comply with a legal obligation, such as a court order or government request.
We will never sell or rent your personal information to third parties for their marketing purposes.
7. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored in secure digital systems, such as our HubSpot CRM, which have robust security measures in place.
8. Your Rights and Access to Your Information
You have the right to request access to the personal information we hold about you and to update or correct it. If you wish to access your information, please contact us. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information. To protect your personal information, we may require identification from you before releasing the requested information.
9. Website, Cookies & Third-Party Links
Our website uses ‘cookies’ to enhance user experience. Cookies are small files that a website uses to identify you when you come back to the site and to store details about your use of the site. You can choose to reject cookies by changing your browser settings, but this may prevent you from taking full advantage of our website. Our website may also contain links to other websites; these links are meant for your convenience only and do not constitute sponsorship or endorsement. We are not responsible for the privacy practices of other websites.
10. Changes to This Privacy Policy
We reserve the right to modify this policy at any time. Any changes will be effective immediately upon the posting of the revised policy on our website. We encourage you to periodically review this page for the latest information on our privacy practices.
11. How to Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, please contact us directly:
Jayanga “Jay” Induruwe
Phone: 0426 969 486
Email: popshehan.sj@gmail.com
Studio: 30 Inverloch Ave, Clyde VIC 3978